APA Style
Tjiptono, Fandy. (2005).
Prinsip - prinsip total quality service (1).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
1
Yogyakarta:
Andi,
2005.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
1
Yogyakarta:
Andi,
2005.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
1
Yogyakarta:
Andi,
2005.
Print.