APA Style
Barnes, James G. (2003).
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan (1).
Yogyakarta:
Andi.
Chicago Style
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
Andi,
2003.
Text.
MLA Style
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
Andi,
2003.
Text.
Turabian Style
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
Andi,
2003.
Print.