APA Style

Sentana, Aso. (2006). Excelent service and customer satisfaction (1). Jakarta: Elex Media.

Chicago Style

Sentana, Aso. Excelent service and customer satisfaction. 1 Jakarta: Elex Media, 2006. Text.

MLA Style

Sentana, Aso. Excelent service and customer satisfaction. 1 Jakarta: Elex Media, 2006. Text.

Turabian Style

Sentana, Aso. Excelent service and customer satisfaction. 1 Jakarta: Elex Media, 2006. Print.