APA Style

Tjiptono, Fandy. (2017). Service Management : Mewujutkan Layanan Prima (3). Yogyakarta: Andi Offset.

Chicago Style

Tjiptono, Fandy. Service Management : Mewujutkan Layanan Prima. 3 Yogyakarta: Andi Offset, 2017. Text.

MLA Style

Tjiptono, Fandy. Service Management : Mewujutkan Layanan Prima. 3 Yogyakarta: Andi Offset, 2017. Text.

Turabian Style

Tjiptono, Fandy. Service Management : Mewujutkan Layanan Prima. 3 Yogyakarta: Andi Offset, 2017. Print.